Frequently Asked Questions
WHAT IS CLEAR TV KEY?
Your order is covered by our 60-Day Money Back Guarantee which starts upon your receipt of your order. If for any reason you would like to replace or return your product within 60 days of purchase, call customer service at 1-973-287-5193 to receive a return merchandise authorization number (RMA). With this RMA, you can return your items to the address provided below for a replacement and incur no additional processing and handling fees for the replacement unit or refund of your purchase price, less processing and handling. You are responsible for the cost of returning the product.
HOW MANY CLEAR TV CHANNELS CAN I RECEIVE OVER THE AIR?
A Reception will vary based on factors like geography and location of the broadcast signal; antenna, hills, buildings and even tall trees can impact reception. It is recommended that you be within 25 miles of a broadcast antenna. Most households can receive these popular networks: PBS, NBC, CBS, ABC, FOX, ION, CW, Qubo - a children's channel, 24-hour sports programming, a 24-hour classic movie channel, 24-hour news and weather, and popular Spanish-language channels: Azteca, Univision, Telemundo, TeleFutura, may also be available.
WILL I RECEIVE CABLE SHOWS?
No, Clear TV channels do not include shows that are produced for cable only.
WILL IT FIT ALL TELEVISIONS?
Clear TV Key will connect with televisions that have an Antenna IN or a Cable IN port on the back of the television. Most televisions sold after May 25, 2007 are required by law to have an ATSC (Digital) tuner built-in and will receive digital broadcasts. If your television was purchased earlier, but has a menu option for scanning digital channels, then your television has a digital ATSC tuner. Check for the letters 'ATSC'. If it does not say that it is equipped with an ATSC tuner, you will need to purchase a converter box in order to watch free Clear TV channels.DO I NEED AN AMPLIFIER?A The Clear TV Key connects directly to the TV. An optional accessory amplifier can be added. The amplifier will boost the signal strength.
CAN I ADD AN EXTENSION CABLE TO MY CLEAR TV KEY?
A: Yes, if you would like to move your As Seen on TV Antenna to a different location you can purchase an extension cable and stand.
ARE ALL BROADCASTS NOW IN HIGH DEFINITION?
A: Not all digital signals are High Definition.
IS THE PICTURE BETTER THAN CABLE?
A: All cable companies compress their HD signals; the result is a degraded signal that is usually inferior to Over the Air (OTA) broadcast. With the Clear TV Key, you will be able to watch free HDTV with a better picture than you would get with HD provided by your cable company.
WHAT IS SIGNAL COMPRESSION?
Signal compression is a method of making video transmissions smaller. The quality of the signal is degraded in order to fit in more quantity. All cable companies compress their signals in order to make room for all of those extra channels.
DOES CLEAR TV KEY WORK WITH MY DVR OR TIVO?
Yes, the As Seen on TV Antenna is compatible with TiVo and other digital video recorders (DVR) so you can watch what you want, when you want. Since Clear TV Key is a HD antenna and can receive a HD broadcast signal there is no need for an HD converter box.
WILL THE CLEAR TV CHANNEL NUMBERS BE THE SAME?
With the digital system, the channel number that appears on your television screen and the actual channel number can be and often are different. Many stations have sub channels (channel 2, channel 2.1, 2.2, 2.3, etc.). Keep in mind reception will vary in your area due to geography and location of the broadcast antenna.
WHAT IF I CAN'T RECEIVE A SIGNAL WITH CLEAR TV KEY?
Signal strength will vary based on certain variables, such as distance from the transmitter, hills, buildings, and even tall trees can impact reception. To check the exact distance from your residence to the nearest transmitters, and get an idea of what to expect in the way of reception, go to antennaweb.org and type in your address. It is recommended that you be within 25 miles of a broadcast antenna.